FAQs

FAQs 2012-11-27T09:45:07+00:00

Products

Q. Whose products does Culture Art Group sell?

A. Culture Art Group sells and promotes the products of poor but talented craftsmen /artisans from rural and tribal parts of India.

Q. Do you offer wholesale?

A. Yes! Culture Art Group offers wholesale for those who would like to buy in bulk. Just drop an enquiry through our Contact Form page.

Q. Do you offer discounts?

A. Discounts on listed prices will be offered to wholesale buyers. Please get back to us by filling our Contact Form page with a request for additional information.

Q. Can I have the product gift wrapped and include a gift message with the package?

A. Currently this service is not available but in the future we hope to offer this service.

Q. Do you have a gift registry?

A. We do not currently offer a gift registry but plan to add this feature in the near future.

My Culture Art Group Account

Q. How can I order something from the Culture Art Group online store?

A. If it is your first purchase from our online store, you will need to register first ( i.e. create a customer account ). The account information will then be saved to make your future purchases simpler and faster since you will not have to re-enter all of this again.

Q. How do I register/create an account?

A. Registration is a simple process that can be completed in few simple steps: 1. Click on the Sign Up link on the left hand side of our Home page. 2. Enter the information requested in the fields shown. Fields marked with an asterisk are required mandatorily. 3. Be sure to select the desired options with regard to receiving promotional offers, newsletter subscription. 4. After ensuring the information you entered is correct, click on Register. Once done, you will be returned to the page you were previously on, which ensures that you do not lose your place on the website.

Shopping

Q. How do I place an order?

A. As you browse through the cultureartgroup.com website, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link ‘Buy Now’. Once you have added the items you want to purchase to shopping cart, login with your mail address, enter your shipping address and make the payment and the products you have purchased will soon reach you.

Q. I am reluctant to put my Credit Card number on the internet, are your payment methods SECURE?

A. We accept Credit Card payments securely through PayPal’s Standard [128-bit Data Encryption]. We do not store Credit Card details of customers during any part of the transaction.

Q. Can I place an order without a credit card?

A. Yes! As mentioned earlier, we do accept PayPal in our online store so that you can buy our products without a credit card. Once you choose to pay by these highly secured gateways, select the appropriate payment method on the payment page and directions will be provided to you after you have fully submitted your order.Indian Buyers can also pay by Cheque,Demand Draft,Cash Deposit or Online Bank Transfer.

Q. Do you accept Visa gift cards?

A. No, we unfortunately do not accept these at this time.

Q. How will I know if you have received my order?

A. During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from HandCraft. If you do not receive confirmation, your order did not go through, so please be sure to check your email, including your junk mail folder, once you submit your order.

Q. What if an item is out of stock?

A. If you place an order for an item which is not in stock, we will inform you through an email. We may retain your request for an out of stock product in a back order system else will fully refund your money for the out of stock item within five business days of purchase.

Q. Can I change my billing address?

A. No. The address you enter here should match the address that your credit card bill is mailed to every month.

Q. How can I modify my order?

A. You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Q. How can I cancel my order?

A. Once you confirm payment of your order, your order cannot be changed or cancelled. Still you can contact us immediately [within 4 hours] through our mail ID on Contact Details page. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support
your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of cultureartgroup.com

Shipping

Q. Can you ship to my country?

A. We currently offer shipping worldwide. However due to a large amount of fraudulent orders we have closed online ordering to the following countries: Brunei, Fiji, Haiti, Indonesia, Malaysia, Mali, Moldova, Mongolia, Montserrat, Mozambique, Nigeria, Pakistan, Uganda, Uzbekistan, Yemen and Zambia.
If you would like to place an order from one of the above countries contact info@cultureartgroup.com in with a photo, your scanned ID proof and we will assist you in placing your order.

Q. What method of shipping do you use?

A. For shipping items, we normally use Air Courier – Fed Ex,DHL, FedEx, India Post etc. or any other such standard courier (depending upon suitability) to send shipments.

Q. Do you offer expedited shipping?

A. No. At this point we are unable to offer overnight or expedited delivery service.

Q. Will everything ship together?

A. Yes! Whatever is in stock will be shipped together.

Q. Can I ship different items in my order to different shipping addresses?

A. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Q. Can my order ship to a Post Office Box?

A. No. Since we offer door to door deliveries therefore you must include full address details including a street address for the shipping address.

Q. How do I know if my order has been shipped?

A. If you have provided us with a valid email address, you will receive an email from us when we have shipped any item on your order.

Q. Can I change my shipping address after placing my order?

A. Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Q. What are the shipping costs?

A. For all international deliveries we offer Free Shipping on all orders of 500 USD and above. For orders less than 500 USD, we charge rates depending on weight. For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders. Please note, while using promotional discount codes or
coupons, shipping charges [domestic and international both] may not be same as mentioned here.

Delivery

Q. When can I expect to receive my order?

A. We make every effort to process your order as quickly as possible.

Items are delivered in 3 to 4 weeks after dispatch anywhere in the world, excluding Sundays and Holidays, under normal conditions of weather & air-traffic.However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Q. Why was my package undeliverable?

A. Courier companies will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable.

Here are some reasons why your package may be determined undeliverable by Shipping Carriers:

Incorrect Address: Culture Art Group not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure
that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, shipping carrier is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International and domestic deliveries courier company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us to ensure that they receive your gift.

Billing and Payments

Note: All prices on our website are in US Dollars (USD). We reserve the right to display prices in alternative currencies but you will control this as a user option.

Q. When will my credit card be charged?

A. Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway).

Q. Will I be charged for customs charges/import duty in case of international shipping?

A. Few international orders may be subject to import taxes or customs fees decided upon by the destination country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. You can
contact your local customs office for further information. But the large majority of orders will NOT have to pay any additional fees.

Returns and Exchanges

Q. What is your return policy?

A. We have No questions asked – 7 [Seven] Day Return Policy.

Note: Customers can not return or exchange an item which has been purchased online at our retail shop and similarly retail shop purchases cannot be returned through our Online Store.

Q. When will I receive a refund (or exchange) for my returned products?

A. After the product(s) is received by us and their purchase verified then based on the conditions expressed in our Return Policy, we shall process a full refund ( or exchange ) within 15 working days of receipt of the returned product.

Customer Service

Q. How do I contact customer service?

A. Please email us or simply call us through our Contact Details page under Contact Us tab.

Q. Will you share my information with others?

A. No, we will not share your information with others. For more details, please read our Privacy Policy page.

Q. Can I email or call in to place my orders?

A. Currently we do not have a email or call in number facility for placing orders. Please follow the steps in the online checkout process on the website to order our products.

Q. If I have problems with my order, whom should I contact?

A. If you have any problems or concerns about your order, please email us at info@cultureartgroup.com

We Want To Hear From You

Your opinion truly counts. Our Site is designed to offer 100% shopping satisfaction to all our online customers. Please contact us with any questions or comments. You may do this by sending an email to info@cultureartgroup.com

Happy Shopping!!